BUSINESS ETIQUETTE
Programme Overview
Professional etiquette is the invisible language of business and getting it wrong can cost opportunities even when your technical skills are excellent. This programme helps participants build the social and professional intelligence to navigate any business situation with confidence: from daily workplace interactions and email communication to networking events, business dining, and cross-cultural business travel.
Course Content
Module 1: Professional Conduct & First Impressions (2 Hours)
- The 7-second rule of first impressions
- Dress codes decoded and corporate grooming norms
- Shared workspace, open-office etiquette, and professional boundaries
- Online professionalism and mobile phone courtesy
Module 2: Professional Communication (2 Hours)
- Written etiquette: subject lines, To/CC/BCC rules, and Reply All risks
- Active listening (SOLER model) and small talk conversation starters
- Meeting etiquette: preparation, arrival, contribution, and disagreement
Module 3: Networking & Relationship Building (2 Hours)
- Reframing networking from transactional to relational
- The 60-second introduction and graceful exit strategies
- Follow-up procedures and business card protocols in India vs. internationally
Module 4: Dining Etiquette & Cultural Intelligence (2 Hours)
- Host responsibilities and table setting navigation (the BMW rule)
- Cultural Intelligence (CQ) frameworks and adapting communication styles
- Regional business protocols: Asia, Middle East, Europe, and the Americas
Course Details
Engaging role-play, cultural studies, and dining simulations.
Duration
1 DAY (8 HOURS)
Format
Interactive
Audience
All levels
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Why Upwise?
Expert Faculty
Learn directly from Ritu Arora, a Microsoft Certified Trainer.
Interactive Delivery
Engaging and interactive - includes role-play scenarios, cultural case studies, and a mock networking exercise.
Dining Simulation
Includes a complete business dining simulation for practical confidence.
Learning Tools
Participants leave with a personal etiquette reference card.
Target Audience
Suitable for new joiners, client-facing teams, and anyone refreshing professional skills.
Prerequisites
No prerequisites; suitable for all experience levels.
What You Will Gain
Professional Conduct
Master the 7-second rule for first impressions and decode business dress codes.
Written Communication
Write clear, effective email subject lines and calibrate professional warmth.
Meeting Etiquette
Participate constructively, use active listening models, and disagree professionally.
Cultural Intelligence
Understand high vs. low-context communication and protocols across regions.
Networking Art
Give value before expecting it and master the art of the professional close.
Business Dining
Navigate table settings with ease and host events flawlessly.
Meet Our Trainer
Dr. Garima BansalWith over 18 years of experience, she is a high-energy learning consultant specializing in leadership development, corporate training, coaching, and training-led business solutions. She has extensive experience in designing and delivering training programs across corporate, education, and project management domains, mentoring trainers, and conducting NLP-based coaching for individuals, teams, SMEs, and organizations. Recognized for her expertise in enhancing workforce performance and organizational growth, she has received several prestigious awards, including Business Enabler, Trainer of the Year, and Best Mentor.
What Our Learners Say
Discover how professionals and organizations have transformed their skills and achieved remarkable results with Upwise.
"Really appreciate Ritu ji for conducting the corporate MS excel session. Attended both Intermediate and Advanced class, and learnt advanced features of Excel including Macro which was quite helpful for the work. Your Kind and patient guidance definitely accelerated the learning."
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Ready to Master Business Etiquette?
Transform your Business Etiquette skills with hands-on projects, real-world case studies, and expert-led training.