COMMUNICATION EXCELLENCE
Programme Overview
Communication is the single skill that most determines professional success - yet most people have never been formally trained in it beyond school essays. This programme builds a complete professional communication toolkit: active listening, clear verbal structuring, confident speaking, persuasive writing, style adaptation, and the ability to navigate even the most difficult conversations.
Course Outline
Module 1: Communication Foundations & Self-Awareness (1.5 Hours)
- The sender-receiver-feedback model: where breakdowns commonly occur
- Words (7%), tone (38%), and body language (55%) analysis
- DiSC DiSC model overview: Dominant, Influential, Steady, Conscientious styles
- Levels of listening including attentive and empathic
Module 2: Speaking with Clarity & Confidence (2 Hours)
- The Pyramid Principle (Barbara Minto): state conclusions first
- PREP framework: Point, Reason, Example, Point
- Managing pacing, pausing, and eliminating filler words
Module 3: Written Communication Excellence (2 Hours)
- Plain language: replacing passive voice, jargon, and bureaucratic phrasing
- BLUF (Bottom Line Up Front) and subject line best practices
- Executive summaries and scanning architectures
Module 4: Influence, Feedback & Difficult Conversations (2.5 Hours)
- Cialdini's six principles of influence (Reciprocity, Authority, Liking, etc.)
- SBI Model (Situation, Behaviour, Impact) delivery frameworks
- Crucial Conversations framework: psychological safety measures
Course Details
Interactive DiSC assessments, communication structuring, and live role-plays.
Duration
1 DAY (8 HOURS)
Format
Highly Interactive
Audience
All Professionals
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Why Upwise?
Expert Faculty
Our trainers are industry leaders with 10+ years of experience in corporate communication and public speaking.
Practical Approach
100% Hands-on training. We focus on real-world scenarios rather than just theoretical concepts.
Flexible Timing
Weekend and weekday batches available to suit the busy schedules of working professionals.
Learning Tools
Comprehensive study materials, speech templates, and recorded sessions provided for future reference.
Case Study
Work on live corporate case studies to build a strong portfolio and practical understanding.
Certification
Receive a completion certificate officially led by our MCT that adds significant value to your professional resume.
What You Will Gain
Vocal Confidence
Develop clear pronunciation, controlled pacing, and appropriate volume for public speaking.
Concise Writing
Structure emails and proposals that prompt quick decisions and capture reader interest.
Active Listening
Understand caller and stakeholder requirements clearly by asking targeted clarification questions.
Body Language Presence
Utilize facial gestures, open hand postures, and eye contact to command authority.
Frictionless Feedback
Provide performance and project feedback in a constructive manner that maintains team trust.
Stakeholder Influence
Coordinate and align cross-departmental targets by building genuine professional rapport.
Meet Our Trainer
Dr. Garima BansalWith over 18 years of experience, she is a high-energy learning consultant specializing in leadership development, corporate training, coaching, and training-led business solutions. She has extensive experience in designing and delivering training programs across corporate, education, and project management domains, mentoring trainers, and conducting NLP-based coaching for individuals, teams, SMEs, and organizations. Recognized for her expertise in enhancing workforce performance and organizational growth, she has received several prestigious awards, including Business Enabler, Trainer of the Year, and Best Mentor.
What Our Learners Say
Discover how professionals and organizations have transformed their skills and achieved remarkable results with Upwise.
"Really appreciate Ritu ji for conducting the corporate MS excel session. Attended both Intermediate and Advanced class, and learnt advanced features of Excel including Macro which was quite helpful for the work. Your Kind and patient guidance definitely accelerated the learning."
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Ready to Master Communication Excellence?
Transform your Communication Excellence skills with hands-on projects, real-world case studies, and expert-led training.