EMOTIONAL INTELLIGENCE
Programme Overview
Emotional intelligence (EQ) is consistently shown to be a stronger predictor of success and leadership effectiveness than IQ or technical skill alone. The good news: unlike IQ, emotional intelligence can be developed. This programme builds practical capability across the four domains of EQ - self-awareness, self-management, social awareness, and relationship management - giving participants tools to manage their own emotions, read others accurately, navigate conflict, and build stronger, more trusting relationships at work and beyond.
Course Content
Module 1: Foundations of EQ (1.5 Hours)
- The science of emotional intelligence and why it drives performance and wellbeing
- The emotional brain: amygdala hijack and physiological responses to stress
- The four-quadrant EQ framework (Goleman/Bradberry) overview
Module 2: Self-Awareness & Self-Management (2 Hours)
- Identifying personal emotional triggers and blind spots
- Self-regulation techniques: the power of the pause and reframing thoughts
- Managing emotional reactivity during high-pressure scenarios
Module 3: Social Awareness (2 Hours)
- Reading people: observing micro-expressions, body language, and tone
- Developing cognitive empathy: stepping into others' perspectives safely
- Organisational antenna: tuning into team moods, morale, and unstated needs
Module 4: Relationship Management (2.5 Hours)
- Authentic communication: being specific, consistent, and emotionally honest
- Conflict de-escalation: approaching friction with curiosity, separating person from problem
- Giving difficult messages with empathy, clarity, and relationship preservation
Course Details
Highly experiential and reflective learning options.
Duration
1 DAY (8 HOURS)
Format
Experiential & reflective
Audience
All Professionals
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Why Upwise?
Expert Faculty
Learn directly from Ritu Arora, a Microsoft Certified Trainer.
Practical Approach
Highly experiential and reflective, delivered in a psychologically safe environment.
Learning Tools
Includes self-assessment, paired and group exercises, and real-situation practice.
Target Audience
Suitable for all professionals at any level - individual contributors, managers, and leaders.
Personal Plan
Leave with a personal EQ development plan: specific habits, practices, and a 30-day commitment.
Certification
Receive a completion certificate that adds significant value to your professional resume.
What You Will Gain
Self-Awareness
Unpack the physiology of emotions and map your personal emotional triggers.
Self-Management
Regulate responses under pressure and learn to pause instead of react.
Social Awareness
Develop deep empathy, perspective-taking, and active listening models.
Relationship Management
Build rapport, repair friction, and influence through emotional connection.
Conflict Resolution
Approach conflict with curiosity, de-escalate friction, and separate person from problem.
Leadership Impact
Inspire and motivate others through clear emotional communication, matching message to mood.
Meet Our Trainer
Dr. Garima BansalWith over 18 years of experience, she is a high-energy learning consultant specializing in leadership development, corporate training, coaching, and training-led business solutions. She has extensive experience in designing and delivering training programs across corporate, education, and project management domains, mentoring trainers, and conducting NLP-based coaching for individuals, teams, SMEs, and organizations. Recognized for her expertise in enhancing workforce performance and organizational growth, she has received several prestigious awards, including Business Enabler, Trainer of the Year, and Best Mentor.
What Our Learners Say
Discover how professionals and organizations have transformed their skills and achieved remarkable results with Upwise.
"Really appreciate Ritu ji for conducting the corporate MS excel session. Attended both Intermediate and Advanced class, and learnt advanced features of Excel including Macro which was quite helpful for the work. Your Kind and patient guidance definitely accelerated the learning."
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Ready to Master Emotional Intelligence?
Transform your Emotional Intelligence skills with hands-on projects, real-world case studies, and expert-led training.