NEW MANAGER PROGRAM
Programme Overview
The move from individual contributor to manager is one of the most significant and under-supported transitions in any career. The skills that made someone a great performer are rarely the skills that make them a great manager. This programme equips new managers with the mindset, frameworks, and practical tools to lead people with confidence: from delegating and giving feedback to running effective one-on-ones, managing performance, and building a motivated, high-trust team.
Course Content
Module 1: The Manager Transition (2 Hours)
- The fundamental shift: success is measured by team output, not individual execution
- Common new-manager traps, authority vs. influence, and values-based leadership
- Managing former peers, setting boundaries, and handling favouritism
Module 2: Building Trust & Credibility (2 Hours)
- The Trust Equation: Credibility, Reliability, Intimacy, and Self-Orientation
- Listening tours and identifying individual team member motivations
- Clarifying expectations and agreeing practical ways of working
Module 3: Delegation & Getting Work Done (2 Hours)
- Overcoming perfectionism and breaking the "faster to do it myself" trap
- The complete delegation brief: outcome, context, constraints, and resources
- Preventing reverse delegation and handling the monkey-on-the-back issue
Module 4: One-on-Ones, Goals & Accountability (2 Hours)
- Purpose, structure, and consistency of 1-on-1 meetings
- Co-creating SMART goals and OKRs with team members
- Accountability with care: separating responsibility from blame
Module 5: Feedback & Difficult Conversations (2 Hours)
- The SBI (Situation, Behaviour, Impact) model framework
- Developmental feedback and handling defensive reactions calmly
- Role-play practice for addressing performance gaps
Module 6: Coaching, Motivation & Performance (2 Hours)
- The manager as coach: using the GROW model to unlock thinking
- Motivation via Autonomy, Mastery, and Purpose
- Documenting action plans and performance improvement approaches
Course Details
Interactive, real scenarios, peer discussion, and role-play of feedback.
Duration
2 DAYS, 16 HOURS
Format
Highly interactive
Audience
First-time managers
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Why Upwise?
Expert Trainer
Learn directly from Ritu Arora, a Microsoft Certified Trainer.
Practical Scenarios
Highly interactive program combining frameworks, real workplace scenarios, and peer discussions.
Hands-on Practice
Role-play feedback and difficult conversations with facilitator coaching.
Action Plan
Includes a personal 30-60-90 day new manager action plan and accountability commitment.
Target Audience
Designed for those in their first 12 months of management or about to step into a people-leadership role.
Leadership Toolkit
Leave with the confidence and practical toolkit to lead your team effectively from day one.
What You Will Gain
Successful Transition
Make the mental shift from individual contributor to manager, measuring success by your team's output.
Build Trust & Credibility
Formulate healthy boundaries, navigate former peer dynamics, and build credibility rapidly.
Delegation Mastery
Overcome delegation hurdles, assign responsibilities developmentally, and prevent reverse delegation.
1-on-1s & Goal Setting
Run consistent one-on-ones, co-create SMART goals, and establish ownership.
Feedback & Reviews
Utilise the SBI model to give developmental feedback and hold difficult performance conversations.
Coaching & Motivation
Apply the GROW model for coaching and leverage Daniel Pink's autonomy, mastery, and purpose.
Meet Our Trainer
Dr. Garima BansalWith over 18 years of experience, she is a high-energy learning consultant specializing in leadership development, corporate training, coaching, and training-led business solutions. She has extensive experience in designing and delivering training programs across corporate, education, and project management domains, mentoring trainers, and conducting NLP-based coaching for individuals, teams, SMEs, and organizations. Recognized for her expertise in enhancing workforce performance and organizational growth, she has received several prestigious awards, including Business Enabler, Trainer of the Year, and Best Mentor.
What Our Learners Say
Discover how professionals and organizations have transformed their skills and achieved remarkable results with Upwise.
"Really appreciate Ritu ji for conducting the corporate MS excel session. Attended both Intermediate and Advanced class, and learnt advanced features of Excel including Macro which was quite helpful for the work. Your Kind and patient guidance definitely accelerated the learning."
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